EACPHS staff members win 2020 Outstanding Academic Advising Team Award

Eugene Applebaum College of Pharmacy and Health Sciences academic service officers Moira Fracassa, Robert Hellar, Jessica Pfeiffer and Shauna Reevers were selected to receive the Wayne State University Advisor Training Academy’s Outstanding Academic Advising Team Award for 2020. The award is given for compelling evidence of exemplary service at WSU and for the impact made on students through dedication, innovation and collaboration.

Moira Fracassa

Robert Hellar

Jessica Pfeiffer

Shauna Reevers

Moira Fracassa
Academic Services Officer IV
Robert Hellar
Academic Services Officer
Jessica Pfeiffer
Academic Services Officer II
Shauna Reevers
Academic Services Officer II

The team was nominated by fellow EACPHS academic service officers Jozy Hayek and Heather Sandlin, with a letter of support provided by Assistant Dean of Students Mary K. Clark.

“This dynamic team continues to think creatively to innovate the services we are expected to provide in this new virtual academic world, which has become our expected normal way of delivering services,” Clark said.

In December 2019, Clark charged the team to think beyond financial and technology limitations and imagine services and processes that would exceed all previous customer expectations. Three months later, almost all of the teams proposed ideas had been beta tested and implemented, including the transition to a streamlined electronic paperless student filing system, new student orientation held on Zoom, and virtual monthly information meetings for prospective students.

In addition, the team has worked toward integrating Wayne State’s Slate and Banner systems with national discipline-specific admissions applications for pharmacy, physical therapy, occupational therapy, physician assistant studies and nurse anesthesia. The initiative will allow students to be able to submit application documents to one location only, saving time and resources, and creating a more efficient and user-friendly application process. 

“I am honored to supervise this dynamic group of advising professionals who bring a wealth of experience, energy, and compassion to the advising community at Wayne State University,” Clark said. “This team has worked together for several years and they are not only highly productive and respectful colleagues with complementary skills and abilities, they have become academic sisters and brother who thoroughly enjoy working together and value each other’s company.”

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